Call forwarding ensures that no call is lost. Per extension you can configure three forwarding types – each with a destination and a toggle to activate it.
Forwarding types
- Immediate (Unconditional) – All calls are forwarded instantly without ringing
- Busy – Forward only when the extension is busy
- No Answer – Forward after a configurable timeout (e.g., 20 seconds)
Screenshot
Per-extension forwarding with toggle activation
Features in detail
- Toggle per type – Enable or disable each forwarding type independently
- Internal & external destinations – Forward to other extensions or external numbers
- Instant activation – Changes apply immediately in the dialplan
- Combinable – Busy and No Answer forwarding can be active at the same time
Typical scenarios
| Scenario | Setting |
|---|---|
| Vacation / absence | Immediate forwarding to backup or mobile |
| Busy fallback | Busy forwarding to voicemail or colleague |
| Missed call | No Answer forwarding after 20s to voicemail |
Available since the first release. Call forwarding is implemented in the dialplan and takes effect immediately.